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Oswego Career Ladders - Customer Support

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Customer Support

High School Plus Training

Customer Service Representative - Level I Customer Service Representatives handle customer inquiries regarding catalog orders and track goods to ensure on-time deliveries. Level II Customer Service Representatives answer a broad range of customer inquiries and correspond with customers regarding progress of orders placed and clarification of specifications. Average wage $500-$700/wk.

Two Years of Education or an Associates Degree

Inside Sales Representative - Sells products and/or services by interacting with established customers and developing new prospects. Average wage $759/wk.

Customer Service Technician - Resolves customer issues pertaining to technical requirements or specifications for the application of a company product or service. May take incoming orders or requests for product information ensuring the right product or service for each application. Average wage $811/wk.

Bachelors Degree or Higher

Sales/Marketing Executive - Responsible for the entire range of marketing planning and development, sales promotion and sales activities of the organizational unit. Formulates, recommends, and implements policies and programs in the areas of sales, pricing, market and product or service acceptance research, and related activities. Average salary $123,000/yr.

Sales Manager - Plans/coordinates sales programs for maximum sales volume and profitability; conducts sales promotion staff meetings for long and short-range sales events; participates in meetings to select lines or items of merchandise to promote and develop timing and methods of promotion; sets up schedules for sales volume; and develops sales budgets. Average salary $82,000/yr.

Director of Marketing - Plans and directs all marketing activities. They serve as the chief business development officer, promote company membership to prospective and existing customers and identify member needs and market trends. Average salary $89,000/yr.

Account Manager - Acts as principal liaison and relationship coordinator between corporate accounts and the company. They are responsible for troubleshooting business issues and recommending/implementing solutions, finding and closing volume orders, conducting tradeshows, creating marketing materials and increasing sales revenue in the territory. Average salary $68,000/yr.

Contract Administration Manager - Responsible for coordinating all relevant functions of the company to insure that contracts with customers are fulfilled satisfactorily and that favorable relationships with customers are maintained. Average salary $69,000/yr.

Communications Manager - Develops, implements and administers approved internal and external communication policies, programs and related activities; directs the editing, publication and distribution of all Employee, Corporate, Policy holder and Public communications; assists in writing speeches, preparing articles, letters, press releases and other communications. Average salary $84,000/yr.

Graphic Artist - Creates artwork for product literature, advertising, promotions, displays and instructional material; translates layouts and designs into high quality artwork for reproduction; and creates computer generated graphics, charts, lettering, design and art. Average wage $712/wk.

* All wages and salaries based on 2009 statistics.