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Oswego Career Ladders - Customer Service Technician

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Customer Service Technician

Industry: Manufacturing
Area: Customer Support

Resolve customer issues pertaining to technical requirements or specifications for the application of a company product or service. May take incoming orders or requests for product information ensuring the right product or service for each application. Investigate customer complains to comments on products or services.

Work Settings

Office setting. The average workweek is 40 hours. While many manufacturers operate 24 hours/day, this position usually works during first shift.


Requires a 2-year engineering related degree and 1 year of product or company experience.

Job Outlook

See US Department of Labor Occupational Outlook Handbook ( for latest information


Average weekly earnings in CNY in 2005 were $922.57.

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